Welcome to click2freedom.com 

Frequently Asked Questions 
These questions have been asked to us in the course of business and have been placed here for reference they will be updated regularly and we also have a forum if you want some further guidance. 

1) What warranty is provided? 
All products are provided with a 12 month one for one replacement warranty, products must have been purchased directly from us, different terms will apply for bulk orders. 

2)What are the delivery times? 
We cannot tell you how long an item will take to arrive, however all items are dispatched within a few days of order by first class recorded air mail or express parcel services as appropriate to the size and weight of the order. 

3)Can I make a bulk purchase? 
Bulk and trade purchases are welcome, we will provide special terms and conditions as well as generous discounts, repeated regular orders will result in further discounts. 

4)Can you provide product branding? 
All products we supply can be customised with OEM labelling to suit your needs, contact us for more information. 

5)I have ISDN - do you support ISDN? 
We can provide ISDN least cost routing equipment, the products and prices for which vary dramatically depending on what your requirements are, if you have in mind a particular set of features then contact us and we will provide you with a fair-quote. 

6)I have VOIP do you support IP telephony? 
We will support VOIP but you need to tell us what you are trying to achieve, how many lines you need etc... 

7)What is your pricing policy? 
Our pricing is based on market-research and trading deals directly with manufacturer's not wholesalers, we can therefore offer good discounts. We have no specific pricing policy but if you believe something is unfair contact us and we will deal with the matter appropriately. 

8)Where are your products manufactured? 
We try to ensure our products are manufactured within Europe. However this is not always possible and in some instances it is necessary to source items from other countries in order to maintain good pricing, but we will always offer you an option from the Europe wherever possible. If we are 100% sure a product is made in a particular country we will state so. 

9)Can you customise the products to my specifications? 
All products can be customised, with specialist programming through to individual OEM labelling, tell us what you need and we will work with you to meet your goals. 

10)What is your refund policy? 
We will take items back within a period of 12 weeks subject to you paying the shipping costs plus a 25% restocking fee. 

11)What is your terms and conditions? 
Different terms and conditions apply depending on the products purchased, our terms and conditions can be viewed here. 

12)Do you have a privacy policy? 
Yes, your information is only retained for as long as necessary to honour warranty claims, after this time your data is removed and only the serial numbers and part-references of the equipments along with date of purchase is kept. Our full privacy policy can be viewed here 

13)I need support? 
Please tell us what you want, use the contact page if the answers cannot be found on the product specifications and documentation pages which are located here. 

14)I have a business system with multiple analogue lines do you have a system? 
We offer multi-line units which support up to 8 lines per-unit, these can be installed together to build a scalable system. More information on multi-line units is provided here. 

15)Can I self install? 
All our products can be self installed, we would advise however that if you are tackling a business system and have no experience to contact us first we will advise you on the tools you need and relevant bodies you may contact for further information. We also suggest you order the installation book listed in our products pages which gives you an excellent insight into installing basic telephony equipments. 

16)Can you install? 
We can install within the European Europe our charges for installation are fair and competitive based upon a consulting rate plus expenses - contact us with details of what you need installed and we will try to estimate a cost for you, note that in some circumstances costs may be higher if your installation requirements have not considered building restrictions. We recommend in the first instance a simple site survey and some photographs are provided to us to give you better information.

17)I am interested in a managed service? 
We can provided managed IP Data Services, Least Cost Routing Services, Desktop Support Services etc... Contact us for more information.

18)Will you take enterprise RFP's? 
If you want to send us your request for proposal please do so it will be reviewed and considered, you must be prepared to answer questions for us and all information will be handled as commercially sensitive data. We will also provide a go between service and contact the major industry players as needed to get you the best possible deal for your requirements, this may be based upon price, services, SLA or a combination of these. You should also be willing to disclose the name of your existing supplier to avoid conflicts of interest should we wish to outsource or sub-contract for your services. 

19)I need support for IP networking products? 
We can support Cisco powered networks and any capable SNMP enabled network. We will assess your needs based upon the information you provide us. 

20)I want more details or specifications? 
Specifications for products sold within our site can be found here, if this does not contain enough information or you need further details then please contact us. 

21)In what country's are your products compatible? 
Our products are compatible with most European and Asian systems, for American and Russian systems although compatible special licence conditions may need to be met and for this you will need to contact us directly. 

22)I have a key-system PABX and want the database updated - can you do this? 
We can provide support for nearly all common PABX systems, legacy platforms from manufacturer's whom are no longer in business can also be supported but it may take a while to obtain the relevant information. 

23)I want handsets and accessories or PABX equipment and documentation, your homepage says you deal with specialist equipments, can you give some examples of other products? 
We have a range of SOHO pabx's which we can supply, additionally we have intelligent switches, call recording equipment, music on-hold equipments, call redirector's, line simulators, control and automation products to name a few. As we are continuously updating our website you will see these products being included into our product pages, in the interim if you have a special requirement for any type of telecommunications related equipment for domestic or commercial usage please contact us for more information and a quotation. 

24)What payment methods do you accept? 
We accept paypal, cheques, postal orders, drafts, money transfers and cash by special delivery. Other methods will be considered depending on the size of the order and nature of the method requested, there may be transaction fees to consider depending on the method used. 

25)What is the difference between a dialer and a dialler? 
Nothing; both words mean the same thing – only the spelling differs.

26) What limitations if any does your budget sky dialer have - for example can we use sky bet? 
The installers activation dialler is limited in that only activations can be performed it will permit calls home providing the access number does not change. We will provide an upgrade as detailed in our product pages subject to appropriate restocking fees and postal costs.

27) What limitations if any does your regular sky dialler have - for example can we use sky bet with our sky digibox? 
The dialer is limited in that calls will function so long as the access-numbers are routable, more information is detailed in the product pages. We recommend you take responsible actions in requesting CLIR (Caller ID to be disabled) from your telephone company.

28) What happens if I want to use the dialler in another location or it does not work with my pre-select carrier? 
In this case the premium product can be supported, we will give you full support in updating your dialler, please use the contact pages.

29) Help, I thought I knew what I was doing and now the dialler is not working? 
In this case contact us we will support you in restoring your dialler, please use the contact pages.

30) I received an error message in ordering? 
Please use the contact pages, we will process your order manually and resolve any issue you may have had.

31) I have received an email claiming to be from your site but the domain does not match - how can I be sure that I am dealing with your company? 
Please refer to our privacy policy and forward the original email including full headers to us, we will investigate for you and give you prompt accurate feedback. Alternatively please copy paste the whole email including headers into the contact form, this form can be found in our contact pages. We will confirm the validity of the email or take appropriate actions against fraudsters.

32) Do you have an acronym list? 
Please refer to our features pages, common telecommunication terms, and acronyms used within the industry as well as information relating to satellite and sky digiboxes can be found within our reference articles and links.

33) Does the sky dialler work with sky+ ? 
Yes.

 

TRADE ORDERS WELCOME 
We provide affordable least cost routing (LCR), communications, networking and telephony products. 
We also offer consultancy and specialist solutions.